Digital literacy

Digital inclusion is a social issue

Digital skills

Digital inclusion is key to our work helping
socially disadvantaged people transform their lives


A voice that can be heard

Digitally excluded people also lack a voice and visibility in the modern world, as government services and democracy increasingly move online


Those already disadvantaged

Like age, education, income, disability, or unemployment are most likely to be missing out, further widening the social inequality gap


Basic digital skills

11.3 million people in the UK don’t have the basic digital skills they need to thrive in today’s world. How much are they missing out on?

Digital skills for change

A lack of digital skills and access can have a huge negative impact on a person’s life, leading to -

  • Poorer health outcomes and a lower life expectancy,
  • Increased loneliness and social isolation
  •  Less access to jobs and education.
  •  It can mean paying more for essentials
  • Financial exclusion
  • Increased risk of falling into poverty

We work hard to improve digital capability for all, because we believe that everyone can enjoy a greater quality of life and wellbeing through digital.

As part of UK online centres we engage people with community-based learning, offering digital skills as part of a package of support based on an individual’s need.

Who we serve

Our main target audience are unemployed, low skilled, most marginalised and disadvantaged communities, ethnic minority women, homeless and vulnerably housed.

Don't miss out

In 2018, 8.4% (4.5 million) adults had never used the internet. Don't miss out on the benefits of being online - shopping, paying bills online and saving money, social networking and finding information.
(Source: Office for National Statistics) 

We can help

Would like to improve their knowledge and confidence or make more of the internet and other digital opportunities - for work or personal reasons.

Causes of digital exclusion


Confidence & a lack of necessary skillset


Infrastructure, fast broadband and local amenities


Device, broadband subscription or mobile data fee


Aspiration to gain relevant & valuable digital skills

Most of what we do at
work & home - is online

From job searches to benefit claims; from shopping and banking to finding information and staying in touch - the team at Skills Enterprise are here to make sure that you don't miss out.

Digital skills are essential for most things these days. Whether you're looking for a job or making a benefit claim, more and more of it needs to be done online. That’s why it’s important to be able to do the basics. It’s also why we’re here to help with:

Get the grips

Getting to grips with a computer, laptop and mouse

Go online

Using the internet, online forms and email


Online safety

Get hired

Job hunting online

Skills Enterprise is an Online Centre providing Drop ins and courses for community members to access IT and the internet safely and in a relaxed environment. Whether you are a beginner and need support using a computer or want to know how to apply for a job online, create a CV or shop safely on the internet or use Facebook, we can support your learning needs.

We are thrilled to have secured funding through The Future Digital Inclusion Fund, a programme funded by the Department for Business, Innovation & Skills (BIS) to help 1 million people to improve their digital skills over a 5 year period. Our project aims to get 200 people online!

Skills Enterprise can access Basic Online Skills courses and support learners in their digital learning journey using the Learn My Way support tools.

Getting digital skills
is easier than you think

Know someone who needs help in getting started with computers and the internet?
It's all free - plus you'll receive a certificate once you've completed the package of courses.

Learn as much as you want

Do you know the basics but want to know more?

Easy and Simple to Use

Learn My Way can help you gain the skills you need to make the most of all the internet has to offer.

All you need

Visit to sign up and add 3453382  in the centre
code box. Choose from lots of e-learning courses...

Starting Online

• Using a keyboard
• Using a mouse
• Using a computer
• Using the internet

Online basics

• Using email
• Using the internet safely
• Using online searches
• Public services

Online Plus

• Completing online forms
• Understanding public services
• Making money work
• Shopping Online
• Facebook and socialising online
• Online banking
• Staying safe online

Want to be a
digital champion?

Become one & help people with basic digital skills

If you enjoy using the internet, you could help
people take their first steps online.

Could you help people send emails, browse the web and complete online forms safely? Could you show people internet sites or online services they might find useful and support them to develop their online skills?

You don’t have to know everything there is to know, or be a technical genius. It’s more important that you’re -


People person with ICT skills

You should be patient, have good communication & interpersonal skills and providing clear instructions to beginners. You are a self starter, ICT literate with a sound understanding of the internet and be able to work unsupervised. You can adapt to different levels of skill and knowledge of customers and can commit to running regular weekly training sessions.


Make them at ease

Comfortable working & training people
from all walks of life and age groups from a diverse local community. You should be 16+.


Show the way

and feel that the internet can open up a whole new world - To support and motivate learners to register and access the Learn My Way website at a weekly session in the library.


The Journey

A keen listener to learner's needs and work with them to identify their interests and what they want to achieve. Encourage them to complete the Learn My Way on-line courses to improve their confidence. Train the learners in basic computer and online skills, such as - using the internet, e-mail, staying safe online, job hunting, banking and shopping.



To complete the Learn My Way Digital Champion training and any other relevant training for this role

General description of duties

Learn My Way is an on-line training programme that teaches basic computer skills and helps people gain confidence to use the internet by following basic step by step on-line courses.

As a Learn My Way Digital Champion you will provide support to people attending a weekly Learn My Way session held in our centre or in our outreach venues. You will help learners to register and complete a variety of on-line courses depending on their needs.

Support will be either 1:1 or in small groups and may vary from using a mouse/keyboard to setting up e-mails or searching for jobs. You will be required to complete the Learn My Way Digital Champion training in order to carry out this role.

Get Online Week 2019

Get more out of life online! 5.3 million people have never been online in the UK and there are 11.9 million people who don’t have the essential digital skills to navigate life and work.

What is Get Online Week? 

More than 12 years ago, a date in October was first marked out to bring digital inclusion to national attention in the UK - and Get Online Week was born.

Since then the campaign has grown into a week-long, annual celebration, with thousands of events taking place each year in communities across the UK, giving everyone the chance to find the help they need to improve their digital skills.

This year, Get Online Week returned on 14-20 October. Skills Enterprise are proud to have taken part once again with a series of events at our centre.

To reach all of UK


Support needed


where we are now


Bonny Downs Church
18 Darwell Close
(Off Flanders Road)
East Ham, London E6 6BT

Contact us 
Phone: 020 8470 9838

Registered Charity No: 1120 254
© Copyright 2019 - All Rights Reserved

Skills Enterprise, Registered Charity No: 1120 254 © Copyright 2020 - All Rights Reserved. Site by - StartNow.Digital